Your designated technical account manager (TAM) monitors your IT operations and helps alleviate any issues that may arise. You benefit from:
A direct relationship with Microsoft through your TAM
Accelerated access to the subject matter experts you need
Deep knowledge of Microsoft products
Hands-on training and knowledge transfer
Operational guidance aimed at increasing system performance and reducing support costs and risks
As your designated advocate within Microsoft, your TAM works with your team to provide proactive planning to address risks and maximize IT health.

Your Premier Support services include:
Risk assessments to help identify potential problems
Operations assessments to help streamline processes
Remediation services and side-by-side sessions with Microsoft field engineers
Microsoft product support workshops timed with key release cycles
Guidance to help maximize current Microsoft platform and support business initiatives
If a technical issue arises, your Premier Support team will ensure you receive the priority support you need for a quick recovery. Problem resolution services can help ensure your critical issues receive our attention until they are resolved and your business is up and running. You benefit from:
Expert assistance for technical problems—24 hours a day, seven days a week
Support escalation to the highest level necessary
Reactive on-site support from senior escalation engineers
Priority access to hotfixes and critical product updates

Optimize your IT investments, reduce your business costs and increase your productivity with Premier Support

Whether you need support rolling out new systems or business processes, expert guidance on technology adoption, knowledge sharing and workshops to better equip your IT staff, or 24/7 support for mission critical applications and processes, Premier Support will help you manage your Microsoft infrastructure with confidence. We provide the services, tools, and subject-matter experts to help you maximize your investment in Microsoft technologies.

A Dedicated Team of Microsoft Experts

Your designated technical account manager (TAM) monitors your IT operations and helps alleviate any issues that may arise. You benefit from:

  • A direct relationship with Microsoft through your TAM
  • Accelerated access to the subject matter experts you need
  • Deep knowledge of Microsoft products
  • Hands-on training and knowledge transfer
  • Operational guidance aimed at increasing system performance and reducing support
    costs and risks

Proactive Monitoring and Health Checks

As your designated advocate within Microsoft, your TAM works with your team to provide proactive planning to address risks and maximize IT health. Your Premier Support services include:

  • Risk assessments to help identify potential problems
  • Operations assessments to help streamline processes
  • Remediation services and side-by-side sessions with Microsoft field engineers
  • Microsoft product support workshops timed with key release cycles
  • Guidance to help maximize current Microsoft platform and support business initiatives

Customized Support Tailored to Your Business

With direct, 24/7 access to the world's top Microsoft technical experts, Microsoft Services Premier Support provides immediate escalation for urgent issues, strategic advice for optimizing your current systems, and knowledge sharing tailored to your unique IT environment, enabling you to get the most out of your Microsoft platform.


If a technical issue arises, your Premier Support team will ensure you receive the priority support you need for a quick recovery. Problem resolution services can help ensure your critical issues receive our attention until they are resolved and your business is up and running.

  • Expert assistance for technical problems—24 hours a day, seven days a week
  • Support escalation to the highest level necessary
  • Reactive on-site support from senior escalation engineers
  • Priority access to hotfixes and critical product updates

Contact Microsoft to see if Premier Support is a fit for you.

Contact us here for more information about Consulting and Support solutions from Microsoft.


  • -
  • Should be Empty: